Aspiring Beauty Salon
Policy
Aspiring Beauty Salon operates on an appointment-only basis. Please refer to the following information and expectations. Ensure you read and agree to the salon policy before scheduling any appointments. By booking, you acknowledge and consent to this policy. Please sign below.
Table of Contents
- 1.Directions
- 2.Communication
- 3.Appointments
- 4.Waitlist
- 5.Client Profile
- 6.Late policy
- 7. Re- schedule
- 8. Cancel
- 9. No show policy
- 10. Payments
- 11.Client responsibilities
- 12. Refunds
- 13.Pets Policy
- 14. Disclosure
Clients are expected to be familiar with the salon policy at the time of their appointment Ignorance of policy does not exempt clients from adhering to any listed rules.
1* Directions:
Aspiring Beauty Salon is located at 8201 Arrowridge Boulevard. in Charlotte, NC Suite #113. Theresa will greet clients in the lobby at the exact time of the appointment. Please be on time. If you are early please remain in your vehicle until the time of your appointment. The client still has a 15 minute grace period.
2* Communication:
Aspiring Beauty Salon values effective communication with our clients. To ensure a tranquil salon experience, the salon does not accept calls or texts during scheduled appointments. When you arrive Theresa will greet you in the lobby you do not need to call or text. One-on-one consultations in the salon are always the best way to express your needs. Instead, we encourage clients to use Square Appointments for services, pricing, directions, hours, and scheduling, then book an appointment, consultation, or join the waitlist. Square assist is available to guide the client to cancel, reschedule or change appointments. Messages will be addressed during the next scheduled appointment. If you have or concerns, please schedule a consultation. All questions are considered consultation-related and will only be addressed during a consultation or appointment.
3* Appointments:
Aspiring Beauty Salon strives to make the salon experience relaxing and convenient for every client visiting. Easy scheduling 24/7 using square booking with square assist. Square assist will help guide you when booking if needed. Create a profile, select the service, view the price & description, check your schedule and book the appointment. All appointment request must be confirmed by the stylist. Once accepted the client will receive a text and email confirming the appointment. Appointment reminders are sent 2 hr. before the appointment. We do not accept text or calls for appointments only request through square booking. Please arrive on time if your early please wait until the start of the appointment to come in the salon. If you have a disability that limits your abilities in any way, the client will need to bring a licensed nurse or caretaker who is able to assist during the appointment. The stylist is not licensed to assist you. We service clients 11 years and older. We do not service anyone under 11 years old. Always book appointments under the name of the client being serviced and not under any other name. The stylist must know who is in the salon at all times.
4* Waitlist:
Appointment times vary daily, some clients schedule in advance and that day and time may not be available. I invite you to join the waitlist and request the appointment. Give your name, the service and the estimated time you would like to schedule. The stylist will check for any openings, If anything is available the stylist will confirm the appointment based on the requested time or the next opening that day during salon hours. There is no guarantee to a waitlist appointment.
The stylist will deny the request if
*The appointment exceeds the available time that day.
*Nothings available the schedule is booked.
We do not accept phone calls or text in regards to scheduling appointments join the waitlist.
5* Client Profile:
Client profile give clients access to booking appointments, view past appointments, services, pricing, availability, reschedule or cancel appointments. View salon hours, map, and message through Square. Square assist is available to help navigate the booking site if needed.
6*Late Policy:
* The salon allows a 15 minute grace period for clients who may be late. Late fee is charged after 15 minutes. Late fee ranges from $15-20 depending on the time you arrive to the salon. After 20 minutes the appointment will be canceled no exceptions. Do not call in regards to lateness. Reschedule or cancel the appointment if you know that your going to be late using square.
7* Re-schedule:
*Reschedule anytime before the start of the appointment. When you receive the 2 hr appointment reminder choose to reschedule if needed. Use your client profile to reschedule any appointments.
8* Cancel Your Appointment:
*Cancel anytime before the start of the appointment. When you receive the 2 hr appointment reminder choose to cancel if needed. Use your client profile to cancel any appointments.
9* NO show policy:
No-show appointments deprive other clients of the opportunity to book. It is unacceptable you will be blocked from future booking access.
!0* Payments:
Payment is due at the end of every service without exceptions. Please ensure you have funds before the appointment begins. The stylist will not wait for payment at any time. The salon accepts Cash and Cash app . All payments processed through Square incur a $4 processing fee, with a receipt provided.
11* Clients responsibilities:
a. Clients request all appointments according to their schedule and the service chosen. Please select the correct service when booking. Changes made during the appointment that extend beyond the scheduled service duration. May have to reschedule the appointment.
b. Please be punctual for all appointments arrive alone. Only clients receiving services are permitted in the salon. No exceptions Anyone under 11 years old is not permitted in the salon without notifying the stylist and the stylist confirming its ok. Any additional guest will be asked to leave immediately.
c. Reschedule if you are going to be late more the 15 minute grace period reschedule the appointment.
d. Please cancel if you are unable to make the appointment.
e. Schedule a consultation when you have questions or concerns. Add a consultation to the service if needed. Report issues within 48 hours
f. Bring all hair and accessories needed for the service you choose. We do not include hair. Schedule consultation for recommendations. For braid services we do not use human braiding hair.
g. Be respectful to the stylist. Any rude, disrespectful, harassing behavior is unacceptable and will result in no longer having access to booking. We have the right to refuse service for any violation in this policy.
12* Refunds:
No Refunds are not offered.
13* PETS:
No pets are allowed at any time.
14* Disclosure Policy:
Clients with disabilities must be approved by the stylist before booking and must be accompanied by a responsible caretaker. Notify the stylist using square assist of any special accommodations needed.
Aspiring Beauty Salon offers a one on one experience. Clients request appointments and they are confirmed by the stylist. Any changes need to be made before the appointment starts. Book a consultation if you are unsure of your service. Square assist can guide the client to reschedule, cancel and change service. When the service is complete the client will view the finished look. At any time a issue arises after the service is complete the client must report their concerns within 48 hours. Return to the salon for a redo at no charge within 1 week. In severe cases take pictures, return to the salon for repair, and the stylist will document the occurrence within 48 hours. Seek medical advice if needed. The salon must document all occurrences. Aspiring Beauty Salon is not liable for occurrences or damages that are not documented. By booking the client agrees to handle all issues with the stylist. Any violation to this policy will ban you from booking any future appointments. False claims or slander on any platform is a violation of the salon policy and may result in legal action if its done to damage the salons reputation and business.
We appreciate your business thank you for choosing Aspiring Beauty Salon.