Aspiring Beauty Salon Policy
Informs clients of the salons guildelines and expectations. Please review the salon policy prior to each appointment to ensure a smooth and pleasant experience. Clients are expected to understand and adhere to the established guidelines. Lack of awareness of the policy at the time of the appointment does not exempt violations, and the policy will be enforced accordingly.
Salon Directions:
We are located at 1251 Arrow Pine Drive, Charlotte NC 28273 Suite B230. When you arrive to the building, make a left and come to the back parking lot. The salon logo is on the door.
Communication:
All salon details are available on the website and through the Booksy scheduling app. Last-minute calls or texts to change, book, or notify about lateness can disrupt appointments, so please arrange a video or in-salon consultation instead. You’re also welcome to wait until your appointment to ask questions or share updates. Please avoid calling or texting, as the stylist only communicates during scheduled appointments or consultations and will not respond otherwise.
Consultations:
Consultations are the best way to connect with your stylist.
In salon consultation’s: Share your concerns, talk about services, pricing, and get hair and product recommendations. Enjoy an in-depth hair and scalp analysis right in the salon. Bring along pictures and feel free to ask any questions. The consultation fee is $15 for 15 minutes, but it can be waived with a same-day appointment. Do not offer phone or text consultations, must come to the salon.
Video consultation’s: Best way to connect with the stylist before the appointment. Schedule 3 hours before the appointment for hair recommendations and questions you may have. Discuss hairstyles, products and services. Download zoom and meeting code will be sent to your number. Use code to join meeting. FaceTime is an option as well as google meet. The video consultation is for 20 mins for $20. Deposit of 100% is required to confirm consultation. The stylist will start video call at the time scheduled. Be sure your connection is good with a visible camera. Hair must be loose and not in a previous style for a hair & scalp anaylize. Be direct with questions and have pictures ready. Will only video call 2 times if unable to connect. The 20 mins will remain the timer and will not be extended.
If you do not schedule a consultation do not expect to call or text for information, the stylist will not respond.
Appointments:
The Booksy app makes booking an appointment simple. Download it to browse services, prices, and availability, and to book, reschedule, cancel, or earn loyalty rewards. Create a profile, check your schedule, and add a card on file before booking. Once booked, the client is responsible for that time slot and expected to attend, with charges only made after the service is completed. Be sure to book under the name of the person receiving the service no matter the age. If you are already a client and booking for someone else, add them to your family and friends in the boosky account. Then schedule for them and share the salon policy form with the appointment or suggest the website to view the policy before the appointment to avoid issues with the policy. Appointments will be canceled if an unrecognized person arrives and cancelation fee applies.
Young Clients:
Kids five and up are welcome as long as they can stay seated and behave appropriately in the salon. Services include shampoo and conditioning. Loud or excessive screaming or yelling isn’t allowed, as it can disturb nearby businesses. If behavior gets out of hand, the appointment will end, services will stop, and a cancellation fee will be charged. When booking for children, make sure they’re used to having their hair combed, detangled, and styled for a longer period.
Deposit:
Consultations only. No deposit required for services. Payments are non-refundable. Review the listed services before scheduling a consultation, as only those services are offered.
Waitlist:
Join the waitlist for same-day appointments. Requests depend on the day’s schedule, and if the desired time slot is already booked, it will be denied. If a cancellation opens up a time slot, the client will be contacted. The appointment will be set for the available time, not based on the client’s schedule. If the time doesn’t work for the client, they should decline the appointment and choose a time that works better.
Reschedule:
You can reschedule your appointment on Booksy before the cutoff time. After the cutoff, the only option is to cancel. The stylist won’t waive the cancellation fee for last-minute changes or rescheduling.
Cancel:
24 hours before the appointment to avoid cancelation fee. Fee is 50% of the service is applied to all last minute cancelations after the 24 hour cutoff time. Cancel using booksy.
No Guest Policy:
Come alone to all appointments, only clients receiving services are allowed in the salon. Guests, including children, aren’t permitted, so be sure to arrange childcare in advance. Parents may accompany younger clients during services but should arrive with only the client. Violating the no-guest policy will result in cancellation of the appointment, along with a 50% cancellation fee.
No pets allowed at anytime, No exceptions.
Early Policy:
Please arrive at the salon at your scheduled appointment time, as services will begin promptly and not earlier. If you arrive early and have been dropped off, you may wait in the lobby. There is no need to call to inform the stylist of your arrival; simply ring the bell at your appointment time.
Late Policy:
There’s a 15-minute grace period, with a $15 late fee applied after that. Appointments are canceled after 20 minutes with no exceptions, so be sure to factor in traffic and distance when scheduling to arrive on time.
No Show Policy:
50% of the service cost will be charged for no showing the scheduled appointment. Access to book future appointments will be blocked. Please just cancel the appointment.
Payments:
Cash, Pay with card on file, Tap & Pay or Apple pay. No Refunds
Disclosure
Hair is not included with any services, clients supply their own hair. Schedule a video consultation if you don’t know what hair is needed. If you have any issues, let the stylist know within 48 hours by booking a consultation within a week for a redo. The salon will document all incidents not responsible for anything not recorded. By booking, you agree to this policy and will bring any concerns directly to Theresa.
Your hair journey starts here, thank you for choosing Aspiring Beauty Salon.
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