Aspiring Beauty Salon Policy
Please review the salon policy prior to each appointment to ensure a smooth and pleasant experience. Clients are expected to understand and adhere to the established guidelines. Lack of awareness of the policy at the time of the appointment does not exempt violations, and the policy will be enforced accordingly.
Salon Directions:
We are located at 1251 Arrow Pine Drive, Charlotte NC 28273 Suite B230. When you arrive to the building, make a left and come to the back parking lot. The salon is the second door with the logo on the door near entrance 4.
Communication:
Aspiring Beauty Salon is a private salon offering personalized, one-on-one experiences. As a professional salon, clients are asked to schedule consultations for any questions. Please refrain from calling or texting, as the stylist is busy with scheduled appointments and unable to respond.
Consultations:
Consultations are the best way to connect with your stylist. Share your concerns, talk about services, pricing, and get hair and product recommendations. Enjoy an in-depth hair and scalp analysis right in the salon. Bring along pictures and feel free to ask any questions. The consultation fee is $15 for 15 minutes, but it can be waived with a same-day appointment. Do not offer phone or text consultations, must come to the salon.
Appointments:
Use the Booksy app to easily schedule an appointment. Download it to check services, prices, and availability, as well as to book, reschedule, cancel and gain loyalty rewards. Set up a profile, view your schedule, and add a card on file before booking. Once an appointment is scheduled, the client is responsible for that time slot and expected to attend. No charges will be made until the service is completed. Make sure the appointment is booked under the name of the person receiving the service, and if someone else is booking for them go to your Booksy profile, go to family & friends, add them and schedule for them. Appointment will be canceled if unknown person shows up for the appointment.
Young Clients:
Children aged five and older are welcome, provided they can remain seated and behave appropriately in a salon environment. Services include shampoo and conditioning. Disruptive behavior, such as loud or excessive screaming or yelling, is prohibited, as it may disturb nearby businesses. If behavior becomes unmanageable, the appointment will be terminated, services will cease, and a cancellation fee will be charged. When scheduling appointments for children, please ensure they are accustomed to having their hair combed, detangled, and styled for an extended period.
Deposit:
No deposit
Waitlist:
Join the waitlist for same-day appointments. Requests depend on the day’s schedule, and if the desired time slot is already booked, it will be denied. If a cancellation opens up a time slot, the client will be contacted. The appointment will be set for the available time, not based on the client’s schedule. If the time doesn’t work for the client, they should decline the appointment and choose a time that works better.
Reschedule:
24 hours before the appointment. Reschedule using booksy.
Cancel:
24 hours before the appointment to avoid cancelation fee. Fee is 50% of the service is applied to all last minute cancelations after the 24 hour cutoff time. Cancel using booksy.
No Guest Policy:
Come alone to all appointments, only clients receiving services are allowed in the salon. Guests, including children, aren’t permitted, so be sure to arrange childcare in advance. Parents may accompany younger clients during services but should arrive with only the client. Violating the no-guest policy will result in cancellation of the appointment, along with a 50% cancellation fee.
No pets allowed at anytime, No exceptions.
Early Policy:
Please wait until the time of the appointment to come to the salon. Appointment will start at the time scheduled no earlier.
Late Policy:
15 minute grace period, late fee $15 after 15 minutes. Canceled after 20 minutes, No Exceptions.
No Show Policy:
50% of the service cost will be charged for no showing the scheduled appointment. Access to book future appointments will be blocked. Please just cancel the appointment.
Payments:
Cash, Pay with card on file, Tap & Pay or Apple pay. No Refunds
Disclosure
Hair is not included with any services, clients supply their own hair. If you have any issues, let the stylist know within 48 hours by booking a consultation within a week for a redo. The salon will document all incidents not responsible for anything not recorded. By booking, you agree to this policy and will bring any concerns directly to Theresa.
Your hair journey starts here, thank you for choosing Aspiring Beauty Salon.
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